In never lose a customer again coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result the bottom line he identifies eight distinct emotional phases customers go through in the 100 days following a purchase. Never lose a customer again goes beyond customer service and experience its about validation that the customer made the right decision to do business with you its about validation that the customer made the right decision to do business with you. Get a preview of how to turn one time customers into lifelong fans and we dont even ask you for your email download now pre order the book if you really want to show the love pre ordering a copy of the book would be a huge help and qualify you for all sorts of fun bonuses. There will be an encore of this session taking place monday march 12 at 200pm austin convention center room 10ab after making huge investments of time money and energy to acquire new customers most companies see between 20 percent and 70 percent of those customers disappear in less than one hundred days. About never lose a customer again award winning speaker and business consultant joey coleman teaches audiences and companies all over the world how to turn a one time purchaser into a lifelong customer
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